Q: I am booking for a group of 10 or more people. How can I do so ?
Please fill in the ‘Groups’ form on our website.
Q: Which methods of payment can I use ?
We accept cash, as well as VISA and MASTERCARD credit cards. Credit card payments do not incur extra fees.
Q: Is it possible to book without a credit card ?
Unfortunately, we do not accept bookings without a valid credit card.
Q: Can I book a smoking room ?
We do not offer smoking rooms. Our hostel is 100% non-smoking.
Q: I wasn’t able to book with you, which other hotels/hostels do you recommend ?
We are members of ‘Hiphophostels’, a group of hostels and hotels. We invite you to consult our offers on the group’s website www.hiphophostels.com or on Facebook. You will notice that each hostel is distinctive, offering a unique atmosphere and individual room layouts and facilities.
Q: You distinguish yourselves as a ‘budget hotel’ and a ‘hostel’ at the same time ?
In fact, we offer the option of private rooms with en-suite bathrooms (as in a budget hotel) as well as the option of beds in communal dormitories (as in a hostel).
Arrival at the hotel:
Q: How do you get to the hotel ?
Consult our practical “information section“.
Q: What information and documents should I provide on my arrival ?
Proof of identity (passport, ID card, drivers’ licence) and a valid credit card.
Q: What time is check-in ?
Reception is open 24/7 so you can check in whenever you arrive. Our rooms are ready for new arrivals as of 4pm.
Q: What time is check-out ?
Check out is at 11am.
Q: Do you have a luggage store room ?
Yes, of course. Don’t hesitate to use it if you arrive before your room is ready, or if you wish to leave the hotel after check-out.
Q: Do you lock visitors out of their rooms during the day ?
Our room staff work between 10am-5pm, but you can still access your room during this time.
Q: What about Internet and Wifi ?
We have Internet points available to use at your disposal, at the following rates: 1€ for 15 minutes, 1.50€ for 30 minutes and 2.50€ for an hour. Wifi is free.
Q: Do you have a kitchen ?
Absolutely. You can use it whenever you wish between 11am-10.30pm. (or 24/7 with hostel’s permission).
Q: Are sheets and towels included ?
We provide sheets at no cost. If you are in a communal dormitory you can hire towels for 1€.
Q: Are there lockers in the rooms ?
There are no lockers in the rooms but we do have them at reception. We also have a safe at reception if you wish to leave your passport in the hostel, for example. As well as this, we have a large luggage room where you can leave your suitcase for the day or night if you would prefer not to leave it in your room.
Q: Would you be able to organise airport transport for me ?
With pleasure. You just need to ask the receptionist in charge that day.
Q: Would I be able to get hold of tickets for Disneyland or other tourist sites at the hostel ?