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We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Responsibilities
  • Supervise work at all levels (receptionists, maids, office employees etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
Requirements
  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Degree in Business Administration, Hotel/Hospitality Management or relevant field
How to Apply?
Please send a cover letter and resume to the following email address: job@hiphophostels.com
We are looking for a reliable Receptionist to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
Requirements
  • Proven experience as Receptionist; experience in customer service or relevant role is an advantage
  • Proficiency in English; multilingual is strongly preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • High school diploma; degree in hotel management or relevant field will be a plus
How to Apply?
Please send a cover letter and resume to the following email address: job@hiphophostels.com
We are looking for a reliable Receptionist to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
Requirements
  • Proven experience as Receptionist; experience in customer service or relevant role is an advantage
  • Proficiency in English; multilingual is strongly preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • High school diploma; degree in hotel management or relevant field will be a plus
How to Apply?
Please send a cover letter and resume to the following email address: job@hiphophostels.com

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